Online Safety for Seniors: Protecting Your Parents from Digital Scams

Last month, my 72-year-old dad called me in a panic. "Jeffery, I think I messed up. There's a pop-up on my computer saying Microsoft detected a virus and I need to call this number immediately." My heart sank. I knew exactly what this was, and thankfully, Dad called me instead of that scammer's phone number. But here's what really got me: my dad isn't some guy who just learned what email is. He's been using computers for years, handles his own online banking, and even does his taxes digitally. Yet these scammers almost got him with a trick that seems obvious to us. If your parents are online—and chances are they are—they're walking targets for digital scammers who specifically prey on seniors. Here's what you need to know to keep them safe.

Why Seniors Are Prime Targets

They have money. It's that simple. Scammers know that many seniors have retirement savings, own their homes, and often have good credit. They're trusting. Our parents grew up in an era where a handshake meant something and people generally told the truth. That same trust that served them well in person becomes a liability online. They're less familiar with digital red flags. While your dad might instantly spot a sketchy car salesman, he might not recognize the telltale signs of a phishing email or fake tech support call. They're often isolated. Many seniors spend a lot of time alone, making them more susceptible to scammers who pose as friendly helpers or romantic interests.

The Most Common Scams Targeting Seniors

Tech Support Scams

This is what almost got my dad. A pop-up claims their computer is infected and provides a phone number to call. The "technician" then asks for remote access to "fix" the problem and either installs malware or demands payment for fake services. Red flags: Legitimate companies like Microsoft or Apple don't send random pop-ups with phone numbers.

Romance Scams

Scammers create fake dating profiles, build relationships over weeks or months, then suddenly need money for an "emergency." These are devastating because they target loneliness and can cost victims thousands. Red flags: They profess love quickly, refuse video calls, and always have reasons they can't meet in person.

Phone/Email Phishing

Fake calls from "banks," "Medicare," or "Social Security" asking to verify account information. They sound official and create urgency to pressure quick decisions. Red flags: Legitimate organizations won't ask for passwords, Social Security numbers, or account details over the phone.

How to Help Your Parents Stay Safe

Have "The Conversation"

Don't wait until something happens. Talk to your parents about online scams like you'd talk about any other safety issue. Make it clear they can call you anytime, no matter how embarrassed they might feel. Key points to cover:

• No legitimate company will call asking for passwords or account numbers
• Real emergencies can wait 10 minutes for them to call you first
• Gift cards are not legitimate payment methods for bills or services
• When in doubt, hang up and call the company directly using a number from their official website

Set Up Their Digital Defense

Enable two-factor authentication on their important accounts (banks, email, social media). Yes, it's an extra step, but it's incredibly effective. Install reputable antivirus software and make sure it auto-updates. Windows Defender is free and adequate for most users. Update their browser settings to block pop-ups and warn about suspicious sites. Chrome and Firefox have good built-in protection. Set you as their backup contact on important accounts when possible. Many banks and services allow this.